IT Support

Our latest range of services includes on-site and remote IT support and we follow the best industry standards and practices to assist companies and individuals. The support we provide allows you to concentrate on your business without having to worry about IT issues. We diligently follow security and confidentiality guidelines to ensure your data is also protected.

On-site IT Support

Our on-site support includes:

  1. Troubleshooting computer issues
  2. Installing anti-virus and malware software to protect your devices
  3. Server setup, management and security
  4. Updating your software
  5. Handling network configuration and issues
  6. Setting up your email accounts on your computers, phones and tablets
  7. On-site and Off-site Scheduled Backups and data recovery
  8. Telephone, Chat and email support when you have a subscription with us
  9. Recommending the best IT solutions for your business

You can opt for one of the following:

  1. Monthly Contracts
  2. Yearly Contracts
  3. One-off on-site assistance

For on-site IT support, meetings need to be scheduled 24-48 hours before.

Remote IT Support

While on-site IT support with an in-house IT person used to be the norm, companies are now moving to the next level and that is – Remote IT support. This not only saves you money but also allows you to get all the support you need from one company rather than setting up an IT department. More and more companies worldwide are opting for remote IT support as setting up a whole IT infrastructure for a small, medium or even large organisation is a time-consuming and costly process.

Remote access tools allow us to troubleshoot any IT problems you are facing and resolve the problem remotely. We also use the latest software available and make sure everything is as secure as possible.

When you sign up for our services, you allow us to connect to the computer you are facing issues with from a remote location using a remote access software, meaning that, you do not need for us to schedule an on-site meeting to assess the issue. The benefit is that the support is quicker and, obviously, it is more cost-effective for you.

Our services include, but are not limited to the following:

  1. Accessing your computer remotely to troubleshoot problems (Windows, Mac, Linux)
  2. Real-time bug fixing
  3. Installing anti-virus and malware software to protect your devices
  4. Managing your files on your computer or server as required
  5. Updating your software
  6. Handling network issues
  7. Setting up your email accounts on your computers, phones and tablets
  8. On-site and Off-site Scheduled Backups and data recovery
  9. Telephone, Chat and email support when you have a subscription with us
  10. Recommending the best IT solutions for your business


Benefits of Remote IT Support

  1. Cost-effective solutions – You do not need a full-time IT staff
  2. Faster problem-solving with our team of professionals
  3. Timely support which allows your business to run smoothly without lengthy interruptions
  4. Flexibility to choose between off-site and on-site support
  5. You no longer need an IT person for each one of your offices or units.


Remote IT Support for individuals

We provide IT support services to students and other individuals as well. We can do it remotely or you can bring your laptop or device to our office for troubleshooting/software installation.

We also tailor our services based on your requirements. Contact us now and we can discuss about your requirements and how we can assist you.

Go Back